Refund and Returns Policy – Thrive and Shine After 50

Refunds & Returns Policy for Thrive & Shine After 50

Last Updated: April 11, 2026

At Thrive & Shine After 50, we want you to be completely satisfied with your purchases. Please read our policy carefully, as it outlines the conditions for refunds and returns for both our digital and physical products.

1. Digital Products (EP, Digital Art, Journals, Cards)

Due to the nature of digital products, which are instantly accessible and cannot be returned, all sales of digital products are final and non-refundable.

This includes, but is not limited to:

– “Legacy of a Praying Mother” Gospel EP (MP3s)

– AI-generated art tracers/templates

– Digital prayer journals

– Digital Bible study journals

– Digital encouragement cards

Exceptions:

– If you experience a technical issue preventing you from accessing your purchased digital product, please contact us immediately at [Your Email Address Here]. We will work with you to resolve the issue and ensure you receive your product.

– If a duplicate purchase occurs due to a technical error, please contact us for assistance.

2. Physical Products (Printify Pop-Up Store Items)

Our physical products, such as velveteen blankets, skinny tumblers, and hardcover journals, are custom-made and fulfilled by our print-on-demand partner, Printify. As such, the following conditions apply:

a. Damaged or Defective Products

If your physical product arrives damaged or is defective, please contact us within [Number, e.g., 7] days of delivery. To help us resolve the issue quickly, please provide:

– Your order number.

– A clear description of the damage or defect.

– Photographs clearly showing the damage or defect.

Upon review, if the product is deemed damaged or defective, Printify will arrange for a replacement or issue a refund. You may be asked to return the damaged item, but often, photographic evidence is sufficient.

b. Incorrect Product or Size

If you receive a product that is different from what you ordered (e.g., wrong design, wrong size), please contact us within [Number, e.g., 7] days of delivery with your order number and photographic evidence of the incorrect item. We will work with Printify to ensure you receive the correct product.

c. Buyer’s Remorse / Exchanges

Because our physical products are custom-made on demand, we do not offer refunds or exchanges for buyer’s remorse, incorrect size selection (unless it was our error), or if you simply change your mind. Please review product descriptions, sizing charts, and mockups carefully before placing your order.

d. Lost in Transit

If your order is lost in transit, please contact us with your order number. We will work with Printify and the shipping carrier to track your package and, if necessary, arrange for a replacement.

3. How to Initiate a Return or Report an Issue

To report a damaged, defective, or incorrect physical product, or for any technical issues with digital products, please contact us directly at:

Thrive & Shine After 50

[Your Email Address Here]

Please include your order number and a detailed description of the issue. We aim to respond to all inquiries within [Number, e.g., 2-3] business days.

4. Changes to This Policy

We reserve the right to modify this Refunds & Returns Policy at any time. Any changes will be effective immediately upon posting on our Site. Your continued use of our Site and purchase of our products after any such changes constitutes your acceptance of the revised policy.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.